Shipping policy
At Magnolia Roots & Co., we strive to process and ship your order as quickly as possible while ensuring it arrives safely. Below you'll find information about our shipping process, local pickup, and what to do if an issue arises with your order.
Processing Time
Orders are typically processed within 1–2 business days.
Our regular shipping days are Tuesday through Friday, though we may occasionally ship orders on Mondays when possible.
Business days do not include weekends or federal holidays.
Please note that processing times may be slightly longer during holidays, sales, or periods of high order volume.
Shipping Methods
Shipping costs are calculated at checkout based on your shipping address, package weight, and the shipping method you choose.
We primarily ship using UPS and USPS, depending on the shipping option selected during checkout.
At this time, we ship only within the United States and U.S. territories.
Free Shipping Promotions
We occasionally offer free shipping promotions. When available, any qualifying order requirements or exclusions will be clearly stated.
Local Pickup
Free local pickup is available at our Meridian, Mississippi store.
Most pickup orders are ready within one hour during normal business hours. You'll receive an email notification as soon as your order is ready.
Please pick up your order within 7 days of receiving your pickup notification. If you need additional time, contact us and we'll be happy to make arrangements.
Pickup-Only Items
Some oversized, fragile, or specialty items are available for local pickup only.
These items will clearly indicate "Local Pickup Only" in the product description, and shipping will not be available during checkout.
If an order contains both pickup-only and shippable items, we'll contact you to determine the best way to complete your order before processing it.
Incorrect Shipping Addresses
Please verify your shipping address before completing your order.
If you notice an error after placing your order, contact us as soon as possible. If the order has not yet shipped, we'll do our best to update the address.
Once an order has shipped, we cannot guarantee address changes. If an incorrect address was provided during checkout, any additional shipping charges required to resend the package will be the customer's responsibility.
Lost, Delayed, or Missing Packages
Once your order has shipped, you'll receive tracking information by email.
If your tracking has not updated or your package appears to be delayed, please allow 5 business days before contacting us, as occasional carrier delays can occur.
If your package is lost in transit, we'll work directly with the shipping carrier to open a claim. Depending on product availability, we may send a replacement or issue a refund once the claim process has been reviewed.
If your tracking shows Delivered but you have not received your package, please contact us promptly. We'll work with the carrier to investigate the delivery and determine the appropriate resolution.
Please note that shipping delays caused by weather, holidays, or other carrier-related circumstances are outside of our control.
High-Value Orders
To help protect your purchase, some higher-value orders may require additional shipping safeguards, including insurance and/or a signature upon delivery.
These measures help ensure your order arrives safely and securely.
Damaged Orders
If your order arrives damaged, please notify us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping box and packaging
Providing this information allows us to file any necessary carrier claims and resolve your issue as quickly as possible.
Order Changes & Cancellations
If you need to make changes to your order, please contact us as soon as possible.
While we'll do our best to accommodate requests before your order ships, orders cannot be modified or canceled once they have been shipped.
Returns
For information regarding returns, exchanges, and refunds, please see our Return & Refund Policy.
Questions?
If you have any questions about your order or shipping, we're happy to help.
Magnolia Roots & Co.
4805 Poplar Springs Dr., Suite A
Meridian, MS 39305
📞 (601) 282-7440
🌐 https://magnoliarootsco.com